Shipping Policy and Returns

Shipping Policy for Black Don't Crack Skincare

At Black Don't Crack Skincare, we strive to provide a seamless and reliable shipping experience for our valued customers. Please review our shipping policy to understand the details of how we handle the shipment of your orders:
1. Order Processing:
    •    Orders are typically processed and dispatched within 3-5 business days from the date of purchase.
    •    Order processing times may vary during promotional periods or high-demand seasons.
2. Shipping Estimates:
    •    When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.
    •    Shipping date estimates may appear on the shipping quotes page, depending on the shipping provider you select.
3. Shipping Providers:
    •    We work with reputable shipping providers to ensure timely and secure delivery of your orders.
    •    Available shipping options and carriers will be presented to you during the checkout process.
4. Weight-Based Shipping Rates:
    •    Shipping rates for many items we sell are weight-based.
    •    The weight of each item can be found on its product page.
    •    To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
6. Order Tracking:
    •    Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information.
    •    You can track the status of your shipment through the provided tracking link.
7. Shipping Delays:
    •    While we make every effort to ensure timely delivery, shipping delays may occur due to unforeseen circumstances, such as weather conditions or carrier disruptions. We appreciate your understanding in such situations.
8. Shipping Address:
    •    It is the responsibility of the customer to provide accurate and complete shipping information.
    •    We are not liable for any delays or additional shipping charges incurred due to incorrect or incomplete addresses.
If you have any questions or require further assistance regarding our shipping policy, please contact our customer service team at info@blackdontcrackskincare.com . We appreciate your trust in Black Don't Crack Skincare and aim to
 make your shopping experience as smooth as possible.

Return Policy

Thank you for shopping with Black Don't Crack Skincare and we appreciate your support! Our mission is to make sure you are completely satisfied with your purchase.

1. Returns

We gladly accept returns within 30 days of the purchase date. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

2. How to Initiate a Return

To initiate a return, please email us at info@blackdontcrackskincare.com with your order number and details about the product you would like to return. We will respond promptly with instructions on how to proceed.

3. Return Address

Please send your returns to:

Black Don't Crack Skincare
5603 Overdale Drive
Los Angeles, CA 90043
United States

4. Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

5. Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

6. Contact Information

If you have any additional questions about our return policy, please contact us at info@blackdontcrackskincare.com.

Thank you for choosing Black Don't Crack Skincare!